Customer Feedback
Customer Feedback

Customer Feedback

With over 30 years' of happy customers, we greatly appreciate our customers' feedback - especially if there is something that we need to put right! We believe what sets us apart from the competition is how we resolve issues and make sure our customers are happy!

We believe in treating our customers fairly and exceeding their expectations. We'll go the extra mile to make sure any mistakes or queries are dealt with as a priority.

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We'd also like to take this opportunity to say a huge thank you to all our customers who've already given us feedback - it helps us to understand what we're getting right and where we can improve.

Here's some of our happy customers who have been kind enough to share their experience of M&N Heating & Plumbing.

Fantastic friendly company that go above and beyond, always go out there way to help!

Miss Spencer<span> Banbury</span>
Star Rating

Good prompt service at a competitive price.

Mr Leigh<span> Bloxham</span>
Star Rating

I like the way the heating system components are clearly labelled. I first noticed this on several new homes visited recently. Already recommending your firm to friends and relatives.

Mr Bradshaw<span> Leamington Spa</span>
Star Rating

Pleased I found your company first time to service my gas boiler, which is over 40 years old. It is now working perfectly. Very satisfied with your service.

Mr Hooton<span> Bicester</span>
Star Rating

A good, professional team.

Mr Oxley<span> Bodicote</span>
Star Rating

Project managed by Charlie Wise superbly from start to finish. Quick to resolve any issues and communication was clear and regular. Finished job looks great and just what we were looking for.

Mr Addison<span> Daventry</span>
Star Rating

I use M&N Heating for all my central heating and plumbing needs. I first used them in my previous property 5 years ago, when I had my new bathroom and boiler installed and have used them ever since. They are reliable and always accommodate appointments.

Mrs Allen<span> Bloxham</span>
Star Rating

Prompt, polite and efficient.

Mr Skinner<span> Southam</span>
Star Rating

Good honest, reliable staff.

Mrs Shouler<span> Broughton</span>
Star Rating

A very nice, helpful and tidy workman. Explained clearly what he was doing, what was going on and how our heating worked, which helped us as we were unaware.

Mrs Clarke<span> Evesham</span>
Star Rating

Fast, friendly and reliable, excellent value for a professional service!

Mrs Collett<span> Aynho</span>
Star Rating

Overall, I was very happy with the service received. The engineer was first class, very courteous and knowledgeable.

Mrs Scanlon<span> Brackley</span>
Star Rating

Excellent service from the first telephone call to sending a plumber out very promptly, would highly recommend!

Mr Price<span> Banbury</span>
Star Rating

Overall, very pleased with the improvements made to my house, a late Victorian end terrace that needed substantial updating to the heating system. All the tradesman who came were friendly and competent.

Mr Lyford-Smith<span> Banbury</span>
Star Rating

Very effective and efficient, what more can I ask for?

Mr Hancock<span> Swinford</span>
Star Rating

We were very impressed with Stephen Ring and how patient, knowledgeable and competent he is. The problem is now fixed and we are most grateful to him. We would recommend him and your company at any time. Thank you for sending Stephen to us!

Mrs Meagher<span> Banbury</span>
Star Rating

Efficient service, very polite and efficient engineer who fixed the problem.

Mrs Duggan<span> Banbury</span>
Star Rating

I take this opportunity to thank you and the engineer who attended the job. He was very professional and completed the job to a very high level. I'm completely satisfied with the quality of work done. Thank you again 'Team M&N Heating'...!

Mr Sabnis<span> Aylesbury</span>
Star Rating

It's difficult to fault M&N. I wish all heating companies were as reliable, helpful and efficient!

Mrs Meads<span> Chipping Norton</span>
Star Rating

Whilst the overall work was completed to my satisfaction, I was disappointed that it required two visits and, therefore, an additional cost. The second engineer said that the first engineer should have been able to do the job himself, thereby eliminating the additional cost. Despite this I am happy to use, and recommend, M&N in the future.

Mr Evans<span> Banbury</span>
Star Rating

Engineer's overall manner and courtesy was very good.

Mr Ryland<span> Adderbury</span>
Star Rating

The engineer arrived on time, with a friendly and professional approach. The work was completed very quickly and he provided excellent feedback as to what he'd done and why, and also assessed the present states of the boiler and hot water tank (both in excellent condition).

Mr Eastwood<span> Bicester</span>
Star Rating

Your staff member who came out to visit my home was very pleasant and very efficient.

Mr Sacha<span> Bodicote</span>
Star Rating

The whole process was very professional, from the initial enquiry to book an appointment, to the engineer coming out to survey the current system, receiving the quote and scheduling the installation. The installer was pleasant, punctual and tidy, which were all very welcome.  Afterwards another engineer came back to inspect the installation also.  Very pleased with entire process.

Mr Heath<span> Banbury</span>
Star Rating

The person that came round was punctual, helpful and a pleasure to deal with. Just a bit more communication would have been good, but as I say, overall the experience was really good.

Mr Broughton<span> Banbury</span>
Star Rating

Customer service driven, skilled and courteous engineers and the best backroom staff.

King & Woolley<span> Banbury</span>
Star Rating

Overall a good experience both with the office staff, with whom I booked the boiler service, and the engineer, who was excellent.

Mr Siveter<span> Halesowen</span>
Star Rating

From the first telephone call to the completion of the plumbing work, I've received an outstanding service. Dale was incredibly patient and courteous during the planning and quoting phase of the work, giving me as much time as I needed whilst we considered the alternatives for our property.

Mr Lang<span> Bicester</span>
Star Rating

M&N helped me in a time of emergency, sorting out my heating and boiler. Trustworthy enough to be left alone in my home to do the work.

Mr Zaman<span> Banbury</span>
Star Rating


Stuart carried out the work in a truly wonderful fashion, taking the time and effort to ensure the work was of the highest standard, Steve continued the work seamlessly whilst Stuart took a well-earned break, and maintained Stuart's exacting standards. They are both clearly plumbers of the highest standard.

Mr Lang<span> Bicester</span>
Star Rating

All staff are very helpful and friendly!

Mrs Gilkes<span> Banbury</span>
Star Rating

Other team members have been involved in the project and, without exception, they have been an absolute pleasure to deal with and I have thoroughly appreciated their professionalism. Rosie and the other team members have been wonderful. Always responsive, knowledgeable, organised and helpful.

Mr Lang<span> Bicester</span>
Star Rating

Very well run organisation with engineers who are a credit to the company.

The John Baker Charity<span> Aynho</span>
Star Rating

Dale gave a fab impression and confidence in meeting my needs.

Miss Thorpe<span> Warwick</span>
Star Rating

We have always been happy with the service from M&N. Staff are very friendly too and helpful.

Mrs Gilkes<span> Banbury</span>
Star Rating

The young man who came to install the new boiler was exemplary; polite, professional, efficient, tidy, knowledgeable and skilled at his trade. I could not recommend him highly enough!

Mr Desforges<span> Bicester</span>
Star Rating

I have used M&N for several years to undertake my annual boiler maintenance and I have been 100% satisfied with the service received.

Mr Prowse<span> Bodicote</span>
Star Rating

I like the fact that M&N is a local, office-based company, so you know who you're dealing with, and there is a friendly receptionist on the other end of the phone to discuss your needs and arrange an appointment. I have used M&N twice, once for a moderately large job and once for a smaller plumbing problem and was very happy on both occasions with the high standard of politeness, helpfulness and professionalism.

Mrs Copplestone<span> Banbury</span>
Star Rating

Your engineer was a very likeable and friendly guy who got on with his job, whilst passing the time of day in a genuine fashion.

Mr Arch<span> Evesham</span>
Star Rating

Excellent customer service and very professional engineers with high standard of workmanship.

Mr Gregory<span> Banbury</span>
Star Rating

Very friendly engineer, he even advised on items the house builder hadn't done - including wiring the immersion heater!

Mr Quinn<span> Northampton</span>
Star Rating

I liked the cheerful, happy aura which the workman brought in to the house. He was neat, efficient and worked well. You are lucky in the people that you employ!

Mr Mclloghry<span> Banbury</span>
Star Rating

A very professional set up and service, punctuality and good manners. Emails and phone calls were answered promptly and professionally. The whole experience gave me confidence in your firm's service.

Mrs Tilbury<span> Banbury</span>
Star Rating

I felt I should write to let you know how professional I have found yourselves, from the very first phone call made to yourselves, email's received and the two very professional young gentlemen that arrived and carried out the boiler service this morning.  It is quite rare these days to find such professionalism and great customer care. I shall be highly recommending yourselves to friends and family.

Mrs Jenkins<span> Shutford</span>
Star Rating

We employed M&N Heating & Plumbing to replace our heating and hot water system. We were warned that we would be without heating and hot water for the duration of the work, which should take 2 days. The guys doing the work actually managed to leave us with heating on the same day, the hot water was up and running on day 2. The mess during the work was minimal and we actually had no cleaning to do on completion. They were extremely efficient and we were so impressed with the work ethic and competence that we contracted M&N Heating & Plumbing to replace our bathroom a couple of months later.

Mr & Mrs Coles<span> Hook Norton</span>
Star Rating

We are very pleased with the installation of our new gas fire. The workmanship is fantastic and I will highly recommend you. Thank you.

Mr Saddiq<span> Deddington</span>
Star Rating

The new boiler is working great, Thank you very much. These two nice gentlemen were working very hard and were very professional, Thank you again.

Mrs Szado<span> Banbury</span>
Star Rating

Thank you for your help with getting my boiler installed in such challenging timescales. The guys have done a sterling job, both Ben and Stuart were very pleasant to have working in my house.

Mr Sharma<span> Banbury</span>
Star Rating

I am really pleased with the service I received; your engineer was professional and polite throughout. I was particularly impressed by the way that he explained everything that he was doing.  He was quick and efficient and ensured that no mess was left behind.

Ms Glancey<span> Banbury</span>
Star Rating

I would like to say too that I was extremely happy with the work undertaken, and the polite and efficient members of your team who carried out my boiler service. I wouldn't hesitate to use your services again and would recommend you to other people.

Ms Goundrey<span> Deddington</span>
Star Rating

Thank you to Dale and his team for the great job of fitting my new bathroom - we are very pleased with the quality of the work and the care in which you all took to ensure minimal disruption. We would be happy to highly recommend M&N Heating & Plumbing.

Mrs Clark<span> Kings Sutton</span>
Star Rating

I would just like to take this opportunity to say that I am very pleased with the work that was carried out. Gary, Steve and Jordon worked really hard to get it all finished and did a fantastic job. Thank you

Mrs Love<span> Abingdon</span>
Star Rating

I'm very impressed with the works that was carried out at our property, the engineers were very clean and efficient and were extremely pleasant to have in our home. A good job well done.

Mr Preston<span> Farnborough</span>
Star Rating

Mum was over the moon, Dale looked after the job really well, especially as I gave him extra works to complete. The guys working in the house kept it tidy and cleared up every night before leaving. We were more than satisfied.

Mr Gayton<span> Banbury</span>
Star Rating

We cannot recommend M&N Heating & Plumbing highly enough.  You 'pays your money and makes your choice,' M&N Heating & Plumbing are fabulous value for money. Their customer service, and after sales service is second to none.

Mr & Mrs Coles<span> Hook Norton</span>
Star Rating

I just wanted to say that the lads did a smashing job and it was a job very well done!

Mrs Jennings<span> Middleton Cheney</span>
Star Rating

I have used M&N Heating & Plumbing for gas checks and repairs at my properties for a few years now. I find them to be very friendly. Their service is the best I've experienced and their charges are very reasonable. I wouldn't hesitate to recommend them.

Mrs Sapnik<span> Banbury</span>
Star Rating

We employed M&N Heating & Plumbing to renovate our bathroom. The bathroom was completely gutted and again we expected to be without facilities for most of the 2 weeks that would be required for the work. Actually, the lads ensured that we had a usable toilet and bath for the whole time. They could not complete the work any faster as the whole bathroom was being re-tiled. The professionalism, work ethic and general customer service far exceeded expectations. When one is having a bathroom ripped out and all the existing tiling removed one does not expect to come home to a lovely clean house but that is what happened every day.

Mr & Mrs Coles<span> Hook Norton</span>
Star Rating

Just wanted to let you know we were so impressed with the fantastic work that Ben and Daniel did at our house last week. They were so professional, tidy and took such great pride in their work. They both did a fantastic job. I could not recommend them highly enough. Thank you so much for making the installation of our new system such a seamless process.

Mr Jenvy<span> Banbury</span>
Star Rating

A company you can trust

Accreditations
  • Gas Safe

Emailhello@mnheating.co.uk

Telephone01295 224844

Fax01295 277637

Book Your Quote Now!

Address Unit 2b
Vantage Business Park
Bloxham Road
Banbury Oxfordshire OX16 9UX United Kingdom

M&N Plumbing and Heating is based in Banbury
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