We greatly appreciate our customers' feedback, especially if there is something that we need to put right!
It's our desire to resolve issues and ensure our customers are happy that sets up apart from the competition. We aim to treat all our customers fairly and endeavour to exceed their expectations. We'll go the extra mile to make sure any mistakes or queries are dealt with as a priority.
We'd like to take this opportunity to say a huge thank you to all our customers who've already given us feedback! It helps us to understand what we're getting right and where we can improve.
Check out our latest customer feedback below!
Overall, very good. Charlie did a great job with no fuss, very polite and good communication.
The service on our boiler was great but I worked 12 hours on the Saturday and Sunday, getting up early on the Monday for the 8am appointment. Only to get a phone call to say the heating engineer had phoned in sick (which I know can happen) and was asked if I was free on the Tuesday or Wednesday, which I was not. Then I was told she would try to sort something out, later on I got phone call to say another heating engineer would be coming (was very happy about that but why not try the other engineers first).
A1 - will use again
The heating engineer who came, John, went the extra mile. The receptionist, Gill, was very friendly and she understood how worried we were. John made sure all was in order before he left and on the strength of that we have asked for two more jobs to be done. Thank you.
One of our tenants reported a problem with their central heating system. M&N found no fault and advised our tenant on setting the timer correctly.
I have been using this company for few years now. They did a big job in my cottage moving pipes and installing a new boiler just before Christmas and finished it on time!!! Small jobs were done promptly as well. Reliable, professional, customer orientated company, competitive prices. I can recommend them to anyone who needs a reliable plumbing services and a good customer service.
I cannot speak highly enough about the company. Every member of staff I had contact with was friendly, helpful and professional, and the work was carried out to a very high standard. I am so relieved to find a company I can trust and gives me peace of mind!
On the several occasions that I have now used M&N for boiler servicing, repairs and new installations, I cannot fault the punctuality, professionalism, nor the courtesy of the engineers who I have met. Everyone to who I have spoken with on the phone has been very friendly and helpful. A previous supplier had let me down once too often; which prompted me to approach an M&N representative (whom I spotted loading an M&N van in a neighbouring street) and ask for a business card. I'm glad I did! It's good to be able to rely on a company, whose customer care is first class.
Very helpful and honest about when they could arrange an appointment, as there was heavy snow at the time! Very helpful lady in the office, who answered all of my queries. Lovely service when our tank was fitted, very tidy and clean too - unlike my husband and his DIY! Definitely recommend and will be using M&N again.
Very pleasant staff and excellent service at the end of the one year warranty.
A great company to do business with. Great to find a company who we can rely on going forward.
Job was only a basic oil boiler service, but the heating engineer was punctual, polite and efficient, explaining what work had been done and answering any questions I had. I will definitely consider M&N in the future.
The service provided on the day was excellent - the only criticism I have is that when I booked, I explained that I needed an afternoon appointment. However, after the booking was agreed a call was made to my wife and the booking was switched to a morning appointment, which was inconvenient for me and meant I had to rearrange my day at the last moment. That was disappointing. Apart from that, the service was of a high standard.
The office staff and heating engineers are always helpful.
We particularly appreciate the attitude and approach of your heating engineer (Dan).
Lovely people, great service.
Very polite and courteous. Work completed quickly and efficiently.
Friendly, reliable and professional.
I have used the services of M&N Heating & Plumbing on three occasions. I have always been very satisfied with the high level of professional and helpful service offered, and would use them again without a doubt.
My wife and I would like to take this opportunity to acknowledge the really first-class service that your heating engineer, Jatinder, provided the day he came to powerflush our ailing central heating system. He proved to be a highly proficient, knowledgeable and industrious person who kept us appraised throughout the whole process and was very considerate when moving in and around our home. It was a real pleasure to have him here. In Jatinder, my wife and I wholeheartedly agree that your enterprise has found a valuable asset.
M&N was the first company we got to come and fix our toilet that wasn't flushing when we moved to Banbury, just over a year ago. If I recall, it was because they were able to send someone quicker than the other firms we had tried. The plumber was very helpful and professional, and we have been going back for our boiler and fire inspections since then. We have never been disappointed.
M&N's service, from initial contact to completion of the job, was professional throughout. Connor, who fitted the shower, was more than courteous and left everything tidy.
I liked the fact the heating engineer arrived on time and knew what he was doing. He spent time servicing the boiler properly and checking everything! Thank you to the heating engineer for a great job, well done.
From the initial telephone call to book the boiler servicing through to the heating engineer attending, I thought the service was first class and value for money. I will use again and recommend.
The guy who carried out the work had been to us before and we found him very good on both occasions. The only thing I would say is from the time I reported the problem, to you completing work seemed quite excessive, although time of year didn't help on this occasion.
The ease of booking the appointment, and the heating engineer that came to service my boiler was extremely helpful with regard to my questions.
Much, much better than the service we've received from British Gas in the past. Your heating engineer serviced the boiler properly and in accordance with the manufacturers' requirements. Thanks to all involved.
Your heating engineer was polite, helpful, tidy - we could not have asked for a better service.
All good and very helpful with my plumbing query.
A good service from Steve and Joey - I will certainly continue to use M&N for my plumbing needs.
Polite, helpful and efficient. Did the job quickly and effectively with no mess.
On the whole, we were very happy with the service given. Highly recommended.
Loved the quick quote form. Called back first thing the next day. Polite, knowledgeable engineers. Very thorough, loved that he took pics to put on file in case problem in future. Would definitely use again. Such a refreshing experience, great business model.
The engineer arrived promptly and carried out the work thoroughly.
Professional, courteous, punctual and friendly.
Having used M&N for over five years now, we are very happy and cannot recommend them highly enough!
Fantastic friendly company that go above and beyond, always go out of their way to help!
Good prompt service at a competitive price.
Easy to contact by phone. Very professional and polite. I like the way the heating system components are clearly labelled. I first noticed this on several new homes visited recently. Already recommending your firm to friends and relatives.
Pleased I found your company first time to service my gas boiler, which is over 40 years old. It is now working perfectly. Very satisfied with your service.
A good, professional team.
Project managed by Charlie Wise superbly from start to finish. Quick to resolve any issues and communication was clear and regular. Finished job looks great and just what we were looking for.
I use M&N Heating for all my central heating and plumbing needs. I first used them in my previous property 5 years ago, when I had my new bathroom and boiler installed and have used them ever since. They are reliable and always accommodate appointments.
Prompt, polite and efficient.
Good honest, reliable staff.
A very nice, helpful and tidy workman. Explained clearly what he was doing, what was going on and how our heating worked, which helped us as we were unaware.
Fast, friendly and reliable, excellent value for a professional service!
Overall, I was very happy with the service received. The engineer was first class, very courteous and knowledgeable.
Excellent service from the first telephone call to sending a plumber out very promptly, would highly recommend!
Overall, very pleased with the improvements made to my house, a late Victorian end terrace that needed substantial updating to the heating system. All the tradesman who came were friendly and competent.
Very effective and efficient, what more can I ask for?
We were very impressed with Stephen Ring and how patient, knowledgeable and competent he is. The problem is now fixed and we are most grateful to him. We would recommend him and your company at any time. Thank you for sending Stephen to us!
Efficient service, very polite and efficient engineer who fixed the problem.
I take this opportunity to thank you and the engineer who attended the job. He was very professional and completed the job to a very high level. I'm completely satisfied with the quality of work done. Thank you again 'Team M&N Heating'...!
It's difficult to fault M&N. I wish all heating companies were as reliable, helpful and efficient!
Whilst the overall work was completed to my satisfaction, I was disappointed that it required two visits and, therefore, an additional cost. The second engineer said that the first engineer should have been able to do the job himself, thereby eliminating the additional cost. Despite this I am happy to use, and recommend, M&N in the future.
Engineer's overall manner and courtesy was very good.
The engineer arrived on time, with a friendly and professional approach. The work was completed very quickly and he provided excellent feedback as to what he'd done and why, and also assessed the present states of the boiler and hot water tank (both in excellent condition).
Your staff member who came out to visit my home was very pleasant and very efficient.
The whole process was very professional, from the initial enquiry to book an appointment, to the engineer coming out to survey the current system, receiving the quote and scheduling the installation. The installer was pleasant, punctual and tidy, which were all very welcome. Afterwards another engineer came back to inspect the installation also. Very pleased with entire process.
The person that came round was punctual, helpful and a pleasure to deal with. Just a bit more communication would have been good, but as I say, overall the experience was really good.
Customer service driven, skilled and courteous engineers and the best backroom staff.
Overall a good experience both with the office staff, with whom I booked the boiler service, and the engineer, who was excellent.
From the first telephone call to the completion of the plumbing work, I've received an outstanding service. Dale was incredibly patient and courteous during the planning and quoting phase of the work, giving me as much time as I needed whilst we considered the alternatives for our property.
M&N helped me in a time of emergency, sorting out my heating and boiler. Trustworthy enough to be left alone in my home to do the work.
Stuart carried out the work in a truly wonderful fashion, taking the time and effort to ensure the work was of the highest standard, Steve continued the work seamlessly whilst Stuart took a well-earned break, and maintained Stuart's exacting standards. They are both clearly plumbers of the highest standard.
All staff are very helpful and friendly!
Other team members have been involved in the project and, without exception, they have been an absolute pleasure to deal with and I have thoroughly appreciated their professionalism. Rosie and the other team members have been wonderful. Always responsive, knowledgeable, organised and helpful.
Very well run organisation with engineers who are a credit to the company.
Dale gave a fab impression and confidence in meeting my needs.
We have always been happy with the service from M&N. Staff are very friendly too and helpful.
The young man who came to install the new boiler was exemplary; polite, professional, efficient, tidy, knowledgeable and skilled at his trade. I could not recommend him highly enough!
I have used M&N for several years to undertake my annual boiler maintenance and I have been 100% satisfied with the service received.
I like the fact that M&N is a local, office-based company, so you know who you're dealing with, and there is a friendly receptionist on the other end of the phone to discuss your needs and arrange an appointment. I have used M&N twice, once for a moderately large job and once for a smaller plumbing problem and was very happy on both occasions with the high standard of politeness, helpfulness and professionalism.
Your engineer was a very likeable and friendly guy who got on with his job, whilst passing the time of day in a genuine fashion.
Excellent customer service and very professional engineers with high standard of workmanship.
Very friendly engineer, he even advised on items the house builder hadn't done - including wiring the immersion heater!
I liked the cheerful, happy aura which the workman brought in to the house. He was neat, efficient and worked well. You are lucky in the people that you employ!
A very professional set up and service, punctuality and good manners. Emails and phone calls were answered promptly and professionally. The whole experience gave me confidence in your firm's service.
I felt I should write to let you know how professional I have found yourselves, from the very first phone call made to yourselves, email's received and the two very professional young gentlemen that arrived and carried out the boiler service this morning. It is quite rare these days to find such professionalism and great customer care. I shall be highly recommending yourselves to friends and family.
We employed M&N Heating & Plumbing to replace our heating and hot water system. We were warned that we would be without heating and hot water for the duration of the work, which should take 2 days. The guys doing the work actually managed to leave us with heating on the same day, the hot water was up and running on day 2. The mess during the work was minimal and we actually had no cleaning to do on completion. They were extremely efficient and we were so impressed with the work ethic and competence that we contracted M&N Heating & Plumbing to replace our bathroom a couple of months later.
We are very pleased with the installation of our new gas fire. The workmanship is fantastic and I will highly recommend you. Thank you.
The new boiler is working great, Thank you very much. These two nice gentlemen were working very hard and were very professional, Thank you again.
Thank you for your help with getting my boiler installed in such challenging timescales. The guys have done a sterling job, both Ben and Stuart were very pleasant to have working in my house.
I am really pleased with the service I received; your engineer was professional and polite throughout. I was particularly impressed by the way that he explained everything that he was doing. He was quick and efficient and ensured that no mess was left behind.
I would like to say too that I was extremely happy with the work undertaken, and the polite and efficient members of your team who carried out my boiler service. I wouldn't hesitate to use your services again and would recommend you to other people.
Thank you to Dale and his team for the great job of fitting my new bathroom - we are very pleased with the quality of the work and the care in which you all took to ensure minimal disruption. We would be happy to highly recommend M&N Heating & Plumbing.
I would just like to take this opportunity to say that I am very pleased with the work that was carried out. Gary, Steve and Jordon worked really hard to get it all finished and did a fantastic job. Thank you
I'm very impressed with the works that was carried out at our property, the engineers were very clean and efficient and were extremely pleasant to have in our home. A good job well done.
Mum was over the moon, Dale looked after the job really well, especially as I gave him extra works to complete. The guys working in the house kept it tidy and cleared up every night before leaving. We were more than satisfied.
We cannot recommend M&N Heating & Plumbing highly enough. You 'pays your money and makes your choice,' M&N Heating & Plumbing are fabulous value for money. Their customer service, and after sales service is second to none.
I just wanted to say that the lads did a smashing job and it was a job very well done!
I have used M&N Heating & Plumbing for gas checks and repairs at my properties for a few years now. I find them to be very friendly. Their service is the best I've experienced and their charges are very reasonable. I wouldn't hesitate to recommend them.
We employed M&N Heating & Plumbing to renovate our bathroom. The bathroom was completely gutted and again we expected to be without facilities for most of the 2 weeks that would be required for the work. Actually, the lads ensured that we had a usable toilet and bath for the whole time. They could not complete the work any faster as the whole bathroom was being re-tiled. The professionalism, work ethic and general customer service far exceeded expectations. When one is having a bathroom ripped out and all the existing tiling removed one does not expect to come home to a lovely clean house but that is what happened every day.
Just wanted to let you know we were so impressed with the fantastic work that Ben and Daniel did at our house last week. They were so professional, tidy and took such great pride in their work. They both did a fantastic job. I could not recommend them highly enough. Thank you so much for making the installation of our new system such a seamless process.
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Vantage Business Park
Bloxham Road Banbury Oxfordshire OX16 9UX United Kingdom