Year-on-year Customer Satisfaction Improvement for M&N!
Customer feedback is crucial. Positive or negative, the feedback from our customers lets us know if we are keeping our customers happy, if we're doing a good job with your heating & plumbing requirements, & most of all where we can improve to provide you with the best service.
Following the completion of any job, all of our customers are sent a satisfaction survey. We keenly monitor these responses & according to our customers, our service is better than ever.
96% of our customer's surveyed about our service & their experience with M&N scored us as either Good or Excellent.
In 2019 with an average score of 4.7/5 we saw year-on-year customer satisfaction improvements in Overall Satisfaction, the likelihood of recommending M&N, Quality of Workmanship, Professionalism, Courtesy, Knowledge, Reliability, Understanding of our Customer Needs & Response Speed.
With over 30 years' of happy customers, our reputation has been built upon the foundation of professionalism, affordability & excellent customer service. But we are always looking to get better to provide the best heating & plumbing service in Oxfordshire. We don't always get everything right but your feedback lets us know any areas you feel could be improved.
We read every survey response & we can't thank you enough for your invaluable feedback. We're delighted to have improved year-on-year & we're very excited for what 2020 will bring.
Here is some of the feedback we received & we're truly grateful for this incredible feedback:
"The guys were very polite and considerate, being very careful not to damage anything as they worked and moved around the property. They did a great job and all is working perfectly.
All in all, (including the office staff who are very efficient), a great experience and very good value too.
Totally recommend M&N!"
"My wife is disabled, the wet room is fantastic. Better than I could ever imagine, just love it.
"Charlie, Matty, Chris and Dan are excellent workmen, knowledgeable, trust worthy, pleasant, lovely men who I would recommend to anyone.
"Thanks for my wet room it has made my wife's life so much easier."
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Vantage Business Park
Bloxham Road Banbury Oxfordshire OX16 9UX United Kingdom