A Good Day for M&N
We always ask our customers for their feedback so we can understand what we're getting right, and where we can improve. And here's proof the whole is greater than the sum of its parts.
Rosie Slater-Watts, Business Development Manager here at M&N, received a call from a Marketing Manager peer who simply wanted to congratulate those responsible for the cohesive marketing of M&N that she had experienced.
During the call she remarked, "I saw one of your vans parked outside my house and it instantly reminded me of your radio jingle I've heard on Banbury Sound."
The caller continued, "So I checked out your website and felt compelled to phone and praise your marketing strategy! As a Marketing Manager, I was impressed with how your marketing channels combine for a strong, integrated strategy."
Cam Geddes, Marketing Executive at Hyperbrand, added "Marketing works best when its holistic and every touchpoint shares a coherent on-brand message, regardless of channel."
We love it when customers appreciate the time and effort our staff dedicate to M&N. We feel it's important to share both positive and negative feedback in order to offer the best possible customer service we can.
When we complete a job for a customer, we send out a customer satisfaction survey. As a thank you for providing their feedback (good or bad!), we enter those customers into a quarterly prize draw for £20 Love2Shop vouchers.
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